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What is your cell phone policy?

We prohibit cell phones during class. If you have an emergency situation, please excuse yourself. 

Can I give my friends my classes?

Classes in your class packs and memberships are non-transferable. All sales are final.

Medical Concerns:

Any injuries or medical concerns, please contact us before booking.

I’m Pregnant, can I participate in class?

If you are pregnant, get your doctor’s approval. We ask that you let the instructors know that you are pregnant before class so we can suggest modifications and variations to your workout. In addition, we highly recommend signing up for private sessions so you can get hands-on attention and personal guidance as you progress along. Pilates will effectively strengthen and support your body throughout and after your pregnancy.


How does the waitlist work?

If a class is full, you may add yourself to the waitlist. If a spot opens, you and everyone on the waitlist will receive an email, push, and/or text notification informing you of the open spot. The person who adds themselves the quickest will be added to the class.


If you are added to the class, you will receive an additional notification letting you know you have been added to the class. 


You must be “opted-in” for email, push, and/or text notifications in Paradise Pilates App to receive waitlist notifications.


If you need to cancel and are added to the class from the waitlist, you will be held to the late cancellation policy. Please remember to remove yourself from the waitlist if you are no longer able to attend. If you do not get added to the class from the waitlist, you will be able to use your credit for a future booking.

What happens if I am late?

Please arrive on time. If you are running late, text/call us and let us know and we will NOT give your spot away! If you arrive 5 minutes late or later for your class, your spot may be offered to someone waiting at the studio to get into the class. After 8 minutes, you will not be allowed into class as it is past the warm-up, and thus unsafe for your body and distracting to the rest of the class. There are no exceptions to this rule.

All clients who no call/no show will incur a fee of $25

All sales are final. Classes are non-refundable, exchangeable or transferable.


If you have trouble canceling or have any questions, email or text/call the studio at 910-330-1874

What if I need to cancel?

If you need to cancel your reservation, please cancel as soon as possible. Any cancellations made less than 12 hours before the start of class will forfeit the class credit from your specific membership or pricing option. Unlimited members will incur a $15 late cancellation fee. Private Sessions, please cancel as soon as possible, any cancellations made less than 12 hours in advance will forfeit the session credit and be charged a late cancel fee of $15. 

How do I sign up? Should I sign up in advance?

To reserve a spot in class, you must have a valid credit package or membership on file to book. To make a reservation please login to your account using the Paradise Pilates app or by visiting our website. If you need to change your reservation, please do so 12 hours or more before the class start time to avoid losing your credit or incurring a late cancellation charge.


We strongly encourage you to sign up ahead of time, as class sizes are limited to 6.  

What do I wear?

We suggest you wear comfortable clothing to move in, most wear yoga pants, leggings, tanks, T's, crops…think activewear. We require grip socks & reformer non-slip towels for safety and sanitary reasons.  If you do not have grip socks, we sell them in the studio. We also require a reformer mat/towel; these are available for purchase at the studio there are also additional options online. 

I am new. Where should I start?

We recommend starting with our foundations class or private session but if your schedule does not allow, do not worry our all our classes are welcome to all skill levels. If you are pregnant, have injuries, or simply do not know where to start, reach out at any time, we are happy to answer any questions or concerns.

Are there any age restrictions?

Parental consent for both the waiver and contract is required for anyone under the age of 18 to attend classes or privates. Minimum age to attend class is 16. We welcome teens of any age to take private sessions.

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